Privacy policy

Argon8 Studio is operated by Maikhana LLC, Texas, United States. We are the controller of the information described here. This policy covers the website at argon8.com, the Argon8 Studio application, and our emails to you.

Argon8 Studio is built for businesses that sell on Amazon. Most of what we handle is business data about that selling. This policy covers the personal information involved, such as the names and contact details of the people who use Argon8 Studio or whom we contact.

For any question about your information, write to support@argon8.com.

• We collect account, billing, usage and support information to run Argon8 Studio, and the Amazon business data you choose to connect.
• We do not collect the names, email addresses, phone numbers or addresses of Amazon buyers.
• Argon8 Studio only reads from Amazon. It never changes anything in your Amazon account.
• We do not sell your data, share it with advertisers or data brokers, or use it to train machine learning models.
• Product analytics and session recordings run only with your consent.
• We may email customers about product news, and contact businesses that may be interested in Argon8 Studio. You can opt out of either at any time.
• You can ask to see, correct, delete or export your information by writing to support@argon8.com.

Information you give us

• Account details: your name and email address, and a password stored securely by our sign-in provider; or, if you use Google sign-in, your name and email address from Google.
• Business and team details: your registered company name, any brand you sell as, and the email addresses and roles of teammates you invite.
• Billing details: if you subscribe to a paid plan, your billing name and address, tax identifier, invoices and payment status. Payment card details are collected and stored by Stripe, not by us.
• Information you enter: figures and settings you add in Argon8 Studio, such as cost of goods, fulfillment costs, product tags, stock settings and supplier orders. This is mostly business data.
• Support messages: when you write to us, your email address and the message and attachments you send. Please do not include passwords or Amazon buyer information.

Information collected automatically

• Technical and usage data: what is needed to run and protect the service, such as IP addresses, browser and device information, pages and features used, performance measurements and software errors.
• Product analytics and session recordings: with your consent, how you use the application, and recordings of your screens and interactions in it, which can show the data displayed on screen. We use them to find and fix problems.
• AI assistant connector requests: if you connect Argon8 Studio to an AI assistant, we log each request it makes, including the tool called, its parameters, the accounts queried, errors and timing, linked to your user and business. We do not receive your conversation with the assistant.
• Cookies: we use cookies to keep you signed in and to remember your appearance preference. Analytics and session recording cookies are set only after you agree to them. We use no advertising cookies and do not track you across other websites.

Information from others

• Amazon: the data of the selling and Amazon Ads accounts you connect, described in Amazon data.
• Google: if you sign in with Google, your name and email address.
• Public and business sources: to contact businesses that may be interested in Argon8 Studio, business contact details such as name, job title, company, business email and public profile, and public information about a company’s Amazon store, from public sources and business data providers.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

When you connect your Amazon selling account, we retrieve:

• Your selling account and marketplace identifiers.
• Listings and catalog details.
• Prices, competitive pricing and fee estimates.
• Orders.
• Fulfillment by Amazon inventory and inbound shipments.
• Returns, restock recommendations and storage fees.
• Sales and traffic reports.
• Settlements and transactions.

Amazon Ads data

When you connect your Amazon Ads account, we retrieve campaigns, ad groups, keywords and targets, budgets, and performance figures: spend, impressions, clicks and attributed sales. We do not collect shopper personal data. Argon8 Studio only reads this data and never changes your campaigns, bids or budgets.

How we use Amazon data

We use data from Amazon only to provide Argon8 Studio to the business that connected it, in line with Amazon’s data protection and acceptable use policies. We do not collect buyer names, email addresses, phone numbers or addresses. We do not use Amazon data for our own marketing, and we never use one seller’s data for another seller or for any Amazon store operated by Maikhana LLC. Argon8 Studio only reads this data and never changes anything in your Amazon account.

You connect your Amazon selling account by authorizing access through Amazon Seller Central, and your Amazon Ads account separately, through Amazon Ads. We never ask for your Amazon password. You can revoke either authorization at any time, and we stop retrieving data from that account as soon as you do.

If you connect Argon8 Studio to an AI assistant, such as Claude or ChatGPT, the data Argon8 Studio returns is sent to that assistant at your request. Its provider handles it under your own agreement with them, and is not one of our service providers. Check the assistant’s settings for data retention and model training before you connect business data. We log connector requests as described in Information we collect.

• Our team, only where they need it to run and support Argon8 Studio.
• Our service providers, who process information on our instructions:
  • Amazon Web Services and Supabase: hosting and data storage.
  • Vercel: website and application hosting and analytics.
  • Sentry: error reporting.
  • Cloudflare: domain services, sign-in protection and email forwarding.
  • Google: optional sign-in and our support mailbox.
  This list is kept current.
• Amazon, when we retrieve your data through Amazon’s APIs.
• The AI assistant you connect, at your request.
• People in your business: the teammates you invite can see the data of the accounts they have access to.
• Professional advisers, auditors and authorities, where the law requires it.
• A buyer or successor, if our business is ever sold or merged. We would tell you first.

We do not sell, rent or license your data, and we do not share it with advertisers or data brokers.

Your data is stored in the United States. If you use Argon8 Studio from outside the United States, your information is transferred to and processed in the United States.

When you disconnect Amazon or Amazon Ads, revoke Argon8 Studio’s authorization, close your account, or Amazon requests deletion, we delete your Amazon data, including Amazon Ads data, within 30 days, and backup copies expire within 8 days after that. Revoking authorization stops all data retrieval immediately.

We may keep records for longer where the law requires it.

Your data is encrypted in transit and at rest. Your Amazon authorizations, including Amazon Ads, are encrypted with their own keys, separately from your other data, and each business's data is kept isolated from every other business. Only authorized Maikhana LLC personnel who need it to run and support Argon8 Studio can access seller data. Access requires data protection and security training, is reviewed quarterly, and is removed within 24 hours of a role change or departure.

If we detect or suspect a security incident involving seller or Amazon data, we notify Amazon within 24 hours and notify affected sellers promptly, as required by law.

No system is completely secure. Our security page describes the protections in place and how to report a problem.

You can ask us to:

• give you a copy of the information we hold about you;
• correct it;
• delete it;
• export the information you gave us in a machine-readable format;
• stop using it for product emails or prospecting, at any time;
• withdraw your consent to product analytics and session recordings.

Write to support@argon8.com. We will verify your identity before acting, and respond within 30 days. Every product email also has an unsubscribe link.

If you are a California resident, you have the rights given by the California Consumer Privacy Act, including the right to know, to delete, to correct, and to opt out of sale or sharing. We do not sell or share personal information as those terms are defined there, and we do not discriminate against anyone who exercises a right. If you are in the United Kingdom, the European Economic Area or Switzerland, you have the rights given by the UK GDPR or the GDPR, including the right to complain to your supervisory authority.

Argon8 Studio is a business tool. It is not directed to children, and we do not knowingly collect information from anyone under 18.

If we change this policy we will post the new version here with a new effective date. If a change materially affects how we handle your information, we will email the address on your account at least 30 days before it takes effect.

Maikhana LLC, Texas, United States.

Privacy questions: support@argon8.com. Security and support: support@argon8.com.

Amazon, Amazon Ads and the Amazon Selling Partner API are trademarks of Amazon.com, Inc. or its affiliates. Argon8 Studio is an independent application and is not affiliated with, sponsored by, or endorsed by Amazon.com, Inc.

Related documents: security · terms of service.